Shipping & Delivery Policy

All products at The Stickery are printed to order. Please allow 3–10 business days for production before shipping.

Shipping Methods & Carriers

We ship all orders using the best value option available at the time of shipping, based on your location and the size of your order. Carriers may include, but is not limited to: FedEx, UPS, USPS.

You will receive an email with tracking information once your order has shipped.

Shipping Origin & Transit Time

Orders ship from Sarasota, Florida (ZIP 34238).

Estimated transit times:

• Standard/Ground: 1–6 business days
• Expedited: 1–3 business days

If you need your order by a specific date, please contact us before placing your order and we’ll do our best to accommodate.

Proof of Delivery & Shipping Responsibility

We use tracking and delivery confirmation to verify that orders reach the address provided at checkout.

Once the carrier marks the package as delivered, our responsibility for the shipment ends.

Please ensure the shipping address entered at checkout is accurate.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Misplaced Packages

If a package is:

• Lost or delayed in transit → Contact the carrier (e.g., FedEx, UPS) directly to file a claim.
• Marked as delivered but not received → Check with neighbors, building staff, or anyone who may have accepted it on your behalf.

We are not liable for lost or stolen packages after delivery is confirmed.
Customers who wish to replace the item may do so by placing a new order.

Shipping Carrier Claims

If a shipment is delayed or goes missing during transit:

• Customers must file claims directly with the carrier.
• We will provide all necessary tracking information to assist but cannot resolve carrier issues on your behalf.

Damaged Shipments

If your item arrives damaged, please contact operations@thestickery.com within 7 days of delivery. Include:

• Your order number
• A description of the damage
• Clear photos of the item and packaging

We’ll assess the issue and may offer a replacement at our discretion.

 

Last Updated: 23 July 2025